At King Promos, we pride ourselves on being the absolute best in our field, and it is all because of the incredible relationships we have built with our clients. Unlike our competitors, we go the extra mile to establish a personal connection with every customer. We believe in providing top-notch service and being there for you when you need us the most. When you are ready to learn more, do not hesitate to get in touch. We are thrilled to meet you!
In 2022, King Promos was founded with a clear vision in mind—to bring together people, business, technology, and climate change. Our goal is to ensure that businesses thrive while remaining environmentally conscious and responsible. We firmly believe that both prosperity and sustainability can coexist harmoniously.
We are committed to giving back to the planet, which is why we pledge to donate 1% of our revenue. Whether it is cleaning the air, land, or bodies of water, reducing carbon footprints, or implementing eco-conscious programs in our supply chain and factories, King Promos is dedicated to contributing to the collective well-being.
Our mission is to help our customers' businesses grow and flourish while minimizing harmful side effects. From the products we sell to the partnerships we forge and the entire supply chain process, sustainability is at the core of everything we do.
The world is constantly evolving, and conversations about climate change can no longer be ignored. At King Promos, we assist you in acquiring new clients, generating fresh revenue, and building a strong brand identity.
Our products are meticulously designed with an eco-conscious mindset. They are either made from recycled or sustainable materials, or they are designed to be recycled, reused, and minimize waste. We proudly showcase your logo or special event on these sustainable products.
While we appreciate online shoppers, we prefer to establish personal connections with our customers. While you can certainly self-serve on our website and design your own custom products, we value getting to know you, understanding your goals and challenges.
With over 10 years of industry knowledge, we possess the expertise and creativity to find the perfect solutions for your needs. With a selection of 1.3 million+ customizable branded products, we are confident that we can discover the ideal item for your budget, delivering the results you desire.
Whether you are celebrating, implementing lead/client acquisition tactics, boosting internal company morale, or simply in need of inter-office materials, we have you covered. Give us a call at 1-888-326-9985 or email us at firstname.lastname@example.org, and we will start a consultation, providing you with plenty of ideas that align with your goals.
King Promos is equipped to serve clients and establish key business partnerships and relationships through various channels. Whether it is a virtual relationship through our e-commerce solution at www.kingpromos.us across the US and its territories, or an in-person consultation in the regional areas we currently serve, such as Greater MN and Central MN, we ensure that distance is never a barrier.
We understand the importance of seeing a sample before making a bulk purchase. You are not just branding a product; you are branding your business. Please allow time for sampling whenever possible. Our goal is to ensure that you love the quality and print capabilities of the chosen item, preventing any undesirable results. If time is limited, reach out to us, and we will guide you towards products that fit within your budget and align with your preferences.
For sample requests under $10 USD, King Promos will send them at no charge to qualified potential and current clients.
All sample requests greater than $10 USD will be billed prior to shipment, including the cost of shipping, for potential and current clients. However, if you subsequently make a purchase over $500 USD that meets the minimum order guidelines, King Promos will credit your order the pre-purchased sample price.
If you require multiple samples of the same product for color and/or size comparison, please contact us, and we will be delighted to assist you. Please note that there may be charges for apparel size runs and multiple sample product colors.
Standard sample requests will be blank or random, based on what our factories have readily available. However, if you need a pre-printed sample with your custom logo, we can accommodate that as well. Please inquire about the cost, as it varies by product. While most of our clients prefer blank or random samples, we can provide a virtual rendition to give you a sense of the final result.
Most shipments to the continental US via standard ground service will be free for the first location if your order meets the minimum quantity guidelines. Any upgraded shipping methods will incur additional charges, which will be listed on your sales order prior to payment.
Drop-shipments to multiple locations will be charged based on location, quantity, weight, and method after the first location. In addition, a $7 USD drop shipment fee will be applied per location after the first. This fee covers labor, materials, and additional packaging costs.
Rush Production may be available for an additional cost, depending on our various factories across the US. The fee typically ranges from $50 to $100, depending on the urgency. While rush production is considered on a case-by-case basis, we strive to accommodate your needs whenever possible. Please inquire with our staff about availability. Please note that rush production charges do not include the cost of shipping upgrades, if necessary.
If you prefer, we can also ship your order on your own account for a convenience fee of $10 USD.
At King Promos, we use our preferred carrier to deliver your goods unless specific carriers are requested by our clients. Our major partners include USPS, UPS, FedEx, DHL, Amazon Prime, LTL Shipments, and reputable courier services.
We understand the importance of timely delivery, and we do everything in our power to ensure your order reaches you as quickly as possible.
Our timeline consists of Order Processing Time + Production Time + Transit Time = Total Days to Receive.
Order Processing time typically takes 2-3 business days, which includes setting up your proof and sales order.
Please note that order processing times can vary based on the time it takes for clients to approve proofs. Revisions to artwork may also cause delays in the start of production.
Production time depends on the specific item ordered, and we recommend reviewing individual product pages or checking with our staff for precise details. On average, we see a standard production time of 5-7 days.
Our team will verify and inform you about the current production and order processing times upon order placement, as these times may vary.
Transit time depends on the FOB (Free On Board) location of the product and your delivery location. Typically, ground shipping takes 1-5 days.
From the moment you place your order and approve the proof, you can expect to receive it within 2-3 weeks. If you require faster delivery, do not hesitate to give us a call. We specialize in making the impossible possible, and we will provide you with an accurate timeline every step of the way. Please note that holidays and weekends are not included in order processing time, production time, and transit time.
King Promos ships to all US states and territories.
For orders within the continental US that meet the minimum order quantity guidelines and exceed $250 USD, we offer free shipping to one location. Please note that certain heavy or oversized products may not qualify for free shipping, but instead, we will provide a $100 shipping credit.
We also offer international shipping to most countries using your supplied shipping carrier account number. This means that all shipping costs, including any duties or taxes, will be added to your shipping account.
An international processing fee of $25 USD will be charged for each international shipment.
All international shipments must be paid via wire transfer.
Please note that delivery dates for international shipments cannot be guaranteed.
Sample orders are not eligible for refunds unless there are relevant quality issues, or the order exceeds $500 USD. In such cases, clients may return the sample at their own expense.
For printed orders, if any product is misprinted, late without advance notice, or has quality issues, our team will review the situation and take appropriate action. This may involve expediting a re-print or providing a full refund.
If excessive art revisions are requested for an order (5+ revisions), an additional fee of $20 USD will be billed. We offer free proofs for up to 4 revisions.
In case you need to change the shipping address after the labels have been created at our factory, a $25 per box address change fee will be applied.
There may be instances when King Promos is unable to fulfill a request due to external forces beyond our control, such as acts of God (e.g., train derailing, severe weather, labor shortages, or supply chain challenges). In such cases, we kindly ask for your patience as we work diligently to address the situation and find a solution, if possible.
At King Promos, we are dedicated to providing exceptional service, sustainable solutions, and building lasting relationships. We look forward to serving you and helping your business thrive while making a positive impact on the environment.